STR DN1080 display panel not working

[BigRonnie1]

Hi, a few days ago the LCD display panel on my Sony STR DN1080 just stopped working. The amplifier functions normally otherwise apart from the fact that I can only use the on screen displays to see what I am doing.

It isn't the dimmer setting, that was the first thing I tried. I also tried to restore factory settings, although of course I couldn't see the clearing/cleared messages - that didn't help. Then I have downloaded and installed the latest software update, again to no avail. The only lights that work are the power on/off, and the pure direct.

Does anyone have any suggestions by any chance please?

[Pascale_F]

Hi BigRonnie1,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[grolschie]

The only time the display should turn off is when the unit is actually powered off, or while in Pure Direct mode. It most likely has a fault otherwise.

[The_Black_Rose]

Hi BigRonnie1,

I am not sure if this will help but have you tried updating the software: https://www.sony.co.uk/electronics/support/audio-components-receivers-amplifiers/str-dn1080/download....

If this doesn't work, then I'd say get it inspected as this might be a hardware issue.

I found a link on the Sony website to locate the nearest service centre to you: https://locator.sony/en_GB/servicecenters

Cheers,
The_Black_Rose

[UltraSBM]

This might be a bit too late for you, but did you try pushing on the Panel itself?

Mine has just decided to have this issue and I managed to get it working for a short while by pushing on the middle of the panel itself.

No idea why it started doing it 😞

[BigRonnie2]

This is the op (I couldn't sign in to my original account to post), I never did fix it, I have just lived without the display. After reading your comment, I pushed it inwards, and sure enough the display reactivated! The only issue for me is that as soon as I take the pressure off, it comes back out and the display disappears again. Thank you so much for pointing this out, I just need to find a method of keeping it pressed in now 

[grolschie]

Should be a very easy fix for a technician. Either a dry solar joint or a faulty LCD screen.