Just emailed this to the President and CEO for Europe
Jim
Firstly I am emailing you because I am a long term customer of Sony products but have now found that I am hitting a brick wall when I contact your Sony Technical Support centre. Over the last few weeks hundreds of customers with the above Sony Recorders are unable to do a number of functions with their machine. Your technical call centres have been swamped with enquiries regarding this issue and are told either to re-set, power down, run the latest software update etc etc. I have also been told to do the same, which I have on a number of occasions but to no avail. Some are told "we are working on it” or “we know all about it” but the problem is still occurring.
If you check the SONY COMMUNITY WEBSITE you will find a long list of complainers and the issue has now just been mentioned on a National UK radio channel (5live). Customers are also being told by some overseas call centers to take the recorder to a local Sony repair shop at their cost and some customers are ditching the machine altogether, dropping Sony and buying other competitors recorders. This is total misinformation Jim and wrong.
I would appreciate it if you could look into this serious issue that is affecting hundreds if not thousands of customers of the above machine within the UK and MOST IMPORTANTLY how myself and the many other owners of the recorder will be INFORMED of the fix.
Can you please update me on this issue as a matter of high importance.
Regards
Mxxxxxx Mxxxxxxxx
My Model HDT500
Serial Number xxxxx
