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How to do touch screen calibration?

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jochristianto
Visitor
September 2013
September 2013

How to do touch screen calibration?

I am experience a touch screen error. When I click a point on the screen, other part of the screen is clicked.

How I can calibrate the touch screen?

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1 ACCEPTED SOLUTION

Accepted Solutions
jochristianto
Visitor
September 2013
September 2013

@shihstouch, thanks for the suggestions and replies.

I have decided to get back to Sony Service Center earlier today, I showed them the video that I recorded when the error comes up. They (Sony Service Center Officer) said that they want to change the screen itself, considering that they don't have anything to calibrate the touchscreen (the officer said so). Yesterday, I have asked them to calibrate the touchscreen, and they said that they are already re-calibrate the touchscreen, it is wasting my time for 3 hours. Today I know that they are lying to me, as they said they don't have anything to calibrate the touchscreen.

  1. First, this is a new phone, I just purchased it few days ago. Less than a week for sure.
  2. Second, they offer me to change the screen instead of offering for a new phone, as replacement.
  3. Third, the replacement itself will take 2 months. They don't have the spareparts, then I should wait. I believe that they will send it to Jakarta, Indonesia, as I am in Surabaya, Indonesia.

I have made my decision. Come to Sony Service Center is such a waste. Wasting my money, wasting my time, and also wasting my energy, so I decided to sell that phone instead of fixing it.

Actually, this is the first time I use Sony's Smart Phone after long time ago using Sony Ericson Feature Phone. I definitely won't buy any Sony mobile phone again.

SOLUTION

If you have the same problem as I experienced and if it is can not be solved using SUS or PCC, just sell your phone. Buy the new one.

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19 REPLIES 19
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Uliwooly
Expert
September 2013
September 2013

You have to take your phone to a Sony repair center, before you do so, repair your phone with SUS or PCC 

Don't forget to give Kudos

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shihstouch
Enthusiast
Enthusiast
September 2013
September 2013

Open Dialer and type *#*#7378423#*#*

It will open Service Menu > Click Service test > ( You have all option to test your phone )

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jochristianto
Visitor
September 2013
September 2013

I have tried Sony Update Service, PC Companion, and already go to Sony Service Center. They wiped my mobile phone. In someway, the problem is fixed. But in another way, it is not.

For example (see my screenshot):

Screenshot: https://www.dropbox.com/s/ijptzgjsywdhhvo/Screenshot_2013-09-10-19-05-22.png

When I swipe to left or right the on that menu, it is clicked.

This can be done accidentally, but I am sure that this is not only happen once.

Every time I swipe, it always clicked.

What I can do to fix this?

0 Kudos
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shihstouch
Enthusiast
Enthusiast
September 2013
September 2013

Did you perform a service test ?

0 Kudos
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jochristianto
Visitor
September 2013
September 2013

@shihstouch, Yes. If the USB plugged in to my PC, the touchscreen test will be messed up. Otherwise, it should be fine. BUT, in someway, an app always open when I swipe my fingers on the menu (see this screenshot: https://www.dropbox.com/s/ijptzgjsywdhhvo/Screenshot_2013-09-10-19-05-22.png)

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shihstouch
Enthusiast
Enthusiast
September 2013
September 2013

I prefer you to remove APPS like...

Task manager

Memory Booster / Ram Booster

Antivirus

Any tweak softwares... Such softwares are not necessary ...

Try Booting in Safe Mode and see if you have any issues...

To enable safe mode

  1. Turn off the phone.
  2. Press and hold down the power key Power key of Sony Smartphone until the phone vibrates.
  3. Wait until the Xperia™ logotype disappears.
  4. Press and hold the volume down key until the phone vibrates. The phone then restarts in safe mode.

Note: To exit safe mode, restart the phone.

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jochristianto
Visitor
September 2013
September 2013

@shihstouch What the save mode supposed to do?

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shihstouch
Enthusiast
Enthusiast
September 2013
September 2013

Safe mode will boot your device with factory default Items so you will better know if the problem is causing by a third party app Grinning_Face

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