FAULTY Xperia T keyboard and bad customer service

[mhoeyour]

According to the tweet which took @SonyXperiaGB a decade to send, i have been trying to repair my Sony Xperia T via the PC companion. At first, support zone installed, almost completed the whole process [think i stopped at at step 9] before a particular error message kept coming up. was told to DL update engine which i did and still no resolve. now i cant even update the support zone after i reinstalled the PC companion. and my faulty keyboard keeps rearing it's ugly head and frustrates me the more.

[_alexdon_]

Try with sony update service:

http://www.sonymobile.com/gb/tools/update-service/

[mhoeyour]

Done that. Thank you.
No update available yet.
But was almost repairing my software with the PC companion which isn't working any longer.

[_alexdon_]

SUS should let you repair even if there is no update available.

[mhoeyour]

Was thinking so too but Xperia T isn't on the list of phones.
Can I get a detailed help on how to go about it?
Thank you.

[_alexdon_]

Yes,of course.I might be thinking you have W8 or 8.1.In this case,you need to run SUS in compatibility mode with windows 7.

[mhoeyour]

Yea, that's true. I run win8.1 on my DELL laptop.
Win7 compatibility mode ?ohk. What next?
If you use whatsapp,removed by alexdon is my number. Hoping it'll be easier to communicate that way.
Thank you.

[_alexdon_ · Accepted solution]

I do not use whatsapp sorry,but I will tell you how to do it.Right click on the executable-properties-compatibility tab-tick run in compatibility mode with-select W7.Hope it helps.

[mhoeyour]

Thanks a lot alexdon.
Gracias!!!
Seen my phone in the list of devices on SUS.
Would DL d software once network is very okay.
GOD bless.

[_alexdon_]

Anytime.