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Black screen and won’t turn off

Eggs1709
New

Black screen and won’t turn off

Any ideas have tried switching mains power off etc

3 REPLIES 3
profile.country.DE.title
IamNic
Expert

Hello @Eggs1709,

 

would you please name your TV model?

 

- Nic

profile.country.GB.title
WEASY-WOO
Explorer

Also having this same exact problem. Was prompted to update software so did so and then the TV went into a state of black screen and unresponsive to any actions via remote or otherwise. I unplug it at the mains for 30 mins twice and just turns on as soon as i hit the mains power on. Just won't turn off at all. Can't do anything with it.

profile.country.GB.title
WEASY-WOO
Explorer

KD 55xe7002

Is my model #