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Cannot play youtube on KDL-60EX645

Cannot play youtube on KDL-60EX645

I logged into my youtube account on the TV successfully and all list can be showing, but can't play, always "LOADING".

 

The Software Version: 1.557-1.245

 

Would you advise?

 

Thanks,

Andrew Huang

 

 

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Pascale_F
Moderator

Hi Andrew, 

 

Welcome to the community.

 

You could try performing a factory reset. You can find detailed instructions on how to do this here.

 

Let us know how you get on. 

 

Thanks, 

 

Pascale_F