kd49x8505b

[smb9634]

I have had this TV for over 12 months and in the last month Netflix has stopped working with various error messages. I have reset the TV several times and Netlfix will probably work once then I get the error messages. Any suggestions?

[Anonymous]

Hi there

Unfortunately without listing those error messages it is hard to diagnose your problem.  Most of the time it tends to be your network/internet connection.

Also, can you ensure that you have the latest firmware installed on the TV.

https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/bravia-kdlw-firmware-update-v2704/KD-49X...

Cheers

[smb9634]

Error message is ui-113 and yes I have the latest firmware.

I have to relog in each time to my Netflix account

[Anonymous]

Hi there

Is your internet provider BT and do you have the BT HomeHub3 router by any chance?

Cheers

[smb9634]

Yes it is.

[Anonymous · Accepted solution]

It sounds like your issue is related to this thread:

https://community.sony.co.uk/t5/televisions/bravia-kdl-42w705-netflix-only-works-if-tv-is-factory-re...

[smb9634]

It would seem that was the case, there are a lot of other people with the same issues. Time to talk to BT.