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KD75XH9005 freeze

profile.country.GB.title
HugoHoo
Explorer

KD75XH9005 freeze

Hello,

 

My tv is less than 2 weeks old and today I experience freezing up of the various apps such as Netflix, Amazon etc.. I do not lnow why this is happening 

 

Can anyone advise me please?

 

Thanks

7 REPLIES 7
profile.country.GB.title
Win_88
Specialist

Try refreshing the TV:

 

Settings - Storage and reset - Internal storage - Cache - Clear, then hold the power button on the remote until the TV reboots. This should help improve performance.

 

Win_88

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daveyh64
Enthusiast

How good is your internet connection.

profile.country.GB.title
Win_88
Specialist

That's a good question. Do you get similar issues on other devices at home?

 

 

profile.country.GB.title
HugoHoo
Explorer

I am on a 200Mb fiber optic line

profile.country.GB.title
HugoHoo
Explorer

No, I have not

profile.country.GB.title
HugoHoo
Explorer

I have a 200Mb fiber optic connection

profile.country.GB.title
Joe_Dohn
Specialist

Usually clearing the cached data would be enough to fix the freezes, but you might want to try updating to the latest software version or factory resetting the TV.