No access to app

[RMC65W]

Apps not loading/ opening. Netflix from remote “feature not available”. From App Store don’t seem to have all apps but do have Netflix/bbc and none open. Tv is 5 yr old 60KDL-60W605B.  Network fine, tv & modem have been rebooted

[LightFoot]

Hi @RMC65W   Are you running the latest firmware?

https://www.sony.co.uk/electronics/support/lcd-tvs-kdlxxw6xxb-series/kdl-60w605b/downloads/00016378

[RMC65W]

Yes all software up to date. I have just completed factory reset which appears to have resolved the issue.