Register HDD - USB HDD not found

[OzzyRog]

KD55 X7000E LED 4K Ultra HD (HDR) Smart TV faills to find a USB HDD on any of the USB ports when I try to register a recording device. A HDD with pre-recorded MP4 files reads those files just fine so the issue is not the USB ports. Is there a trick to it?

My HDD is brand new USB 3 1TB Toshiba. Have tried a USB 2.0 320GB - both formatted with NTFS file system.

TIA

[EdwinaU]

Hi OzzyRog,

This doesn't seem to be a UK model but you can find some info on compatible USB HDDs over on the Sony Australia support site here.

Best wishes,

Ed

[OzzyRog]

Thanks. Been there and done that. Both my HDDs meet the requirements. Just hoping that someone somewhere knows if there's some nuance that I need to know. Clutching at straws really.

Thanks again.