Sony Bravia KD-55XE7096 restarting

[Robo222]

Hi

please help me 

the TV is restarted by pressing the [HOME] button and then pressing [RETURN] on the remote control

i have firmware version 8.673

now this version is unavailable on sony page

and i read on sony support firmvare version 8.674 fix this problem,

I can not install this update via wifi or usb

tv does not show me a new update for my choice

I tested everything according to the instructions on sony.com . many times

i try factory reset and after try find firmvare but nothing. 

thx

[batee5]

Hi Robo222,

Well, in this case, I'd recommend getting in touch with Sony support to check what are your options to have the TV inspected by an engineer. You'll find their contact information on this link.

Regards,

Batee5