Sony Bravia TV no picture

[sonysal88]

Hi. My neighbour cannot get a picture but has sound. All cables disconnected, tried a different HDMI connection, switched off at the mains, new batteries put in remote etc. Any other suggestions? Only 4 years old but no warranty. Thank you 

[royabrown2]

@sonysal88 

Tell him:

Point the remote at the screen, and hold down the On button on it for over 5 seconds. The set should reboot; might bring the picture back.

If not, the next step is a Factory Reset, which in the absence of a picture can probably be done by holding down a combination of the physical buttons on the back of the set.

Probably as per:-

https://www.sony.co.uk/electronics/support/articles/00274122

But to specify this exactly, if this doesn’t work and he can’t figure it out from the documentation that came with the set, we would need the model number.

[sonysal88]

Thank you, I helped her to do this but sadly it didn't work so we've called out an engineer who is coming today to hopefully fix it. 🤞