cd/dvd problems

[spellcast]

Hi, hoping somebody can help
my cd/dvd has stopped working on my PCG-FX405
I've unistalled it and then scanned for hardware changes, restarted but still nothing. the drive is trying to read...I hear it whirling but never gets anywhere. after several attempts of inserting and removing a disk it will sometimes recognise the disk (in my computer) but still cant read it. I have tried the vaio link site posted here on previous threads but cant access the download area for possible updated driver as the site doesn't accept my serial and product codes. I'm feeling very low because I'm THE sad person who rushed out and bought some 3D landscape design software so I can do some virtual gardening and now I can't install my new toy!........please, if anyone can advise - you'd make a very, very old lady very, very happy

[kee-lo_]

You need to find a CD/DVD driver or firmware.
Otherwise if it's well within it's first year I would have it checked out by VAIO Link.