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ears182

Apparently Sony cannot tell me whether the AGP slot in my PCV-RX406 is AGP 2.0 or AGP 3.0.

Apparently the reason I cannot be told is Sony do not support upgrades -

"Dear Ian, 
 
I'm afraid we can't provide any technical information as we do not support hardware upgrades. "

I am astonished. They provide a guide in PDF format on how to install new hardware on their website but they cannot provide an answer to a simple question because they do not support hardware upgrades?

I thought I was paying a lot of money at the time for a quality product and support when I purchased a Sony brandname. 

However, this is far from true given the integrated motherboard, poor specification OEM components (such as the MX graphics card) and disappointing support (historically, this rant is a product of a year of Sony's 'customer support').

In future I will return to building my own PC using products from reputable organisations who provide adequate customer care!

I will publish my experiences with Sony on technical support forums I subscribe to in the hope that others will be able to come to a more informed decision than I did beyond a mistaken belief that Sony equals quality!

Apologies to other readers not interested in this rant.

Dr. Ian D. Wilson PhD

idwilson

Apparently Sony cannot tell me whether the AGP slot in my PCV-RX406 is AGP 2.0 or AGP 3.0.

Apparently the reason I cannot be told is Sony do not support upgrades -

"Dear Ian,

I'm afraid we can't provide any technical information as we do not support hardware upgrades. "

I am astonished. They provide a guide in PDF format on how to install new hardware on their website but they cannot provide an answer to a simple question because they do not support hardware upgrades?

I thought I was paying a lot of money at the time for a quality product and support when I purchased a Sony brandname.

However, this is far from true given the integrated motherboard, poor specification OEM components (such as the MX graphics card) and disappointing support (historically, this rant is a product of a year of Sony's 'customer support').

In future I will return to building my own PC using products from reputable organisations who provide adequate customer care!

I will publish my experiences with Sony on technical support forums I subscribe to in the hope that others will be able to come to a more informed decision than I did beyond a mistaken belief that Sony equals quality!

Apologies to other readers not interested in this rant.

Dr. Ian D. Wilson PhD

robertmillar

I had the same problem when I tried to get information on USB support for my Lexmark Printer/Scanner/Photocopier. They said that they could not provide support when 3rd party hardware or software was installed.

I will of course in future vote with my feet and bypass Sony WAIO.

kee-lo_

They said the same thing to me about FireWire....

intradinkq

With Sony you are buying design and brand. Support is something they have always been bad at. In fact it i's used a textbook example in management of a company that focuses in brand at the expense of customer service.

I couldn't even get support for a Sony product I wanted to buy :!:

tellingd

Certainly agree about the 'brand' thing 'dink.

kee-lo_

Totally agree with Faraz, it's all textbook stuff.
Well if they want to be that way, just don't get a VAIO.

idwilson

Quite a common opinion then.

Thanks for the input lads, and yes, brand name got my money and now that I've had a look inside the box it seems to me that the brand name is all I bought....

What bothers me the most is I sat down for a long time discussing the purchase with the rep and nowhere in the documentation did it mention integrated mother-board or MX sound-card.

Indeed, the configuration of the PC and lack of detail makes it very hard to upgrade without their help -but I guess there is no surprise there.

That said, I am very pleased with my monitor - but there again, Sony always have been good with the that side of things.

kee-lo_

A lot of sales people do not know what's inside the box, they have never seen inside the case, and have no idea what the motherboard has on it or what it can possibly do.

idwilson

Aye, the point being that the rep had nothing to go on but the official documentation, which was inadequate.

Of course, I imagine a lot of end users will be happy with their purchase and won't be interested in these details.