eSupport for VP is NOT available

[constantine_jk]

So, as you may have read in my other post, I had a problem with getting what I was promised, the Ana Johnsson CD, but I finally got it....it's just took three days that's all!

Now, since I registered my product with Vaio-link, I received an email with my username and a link for setting up my password and activating my account. Well, the link did not work. I phoned them three times yesterday and they sent me two more emails, but the same problem. They sent me another link today but nothing. Around 12, I received a phonecall and I was told that the reason for not working is that eSupport is available ONLY for notebooks and desktops.

Fine, I received though another call a few minutes ago from Vaio-link and I was told that they sent me another link. When I said that I was told earlier that it is not available for VPs, the reply was that since I am registered, I am entitled to it.

I tried the link and again it wouldn't work. I then phoned them and I was told that it is NOT available for VPs. I guess that they don't really know what is going on....

After a few minutes I got an email from the guy I spoke and he told me that I am entitled to eSupport pologising for the misleading info.....

Since it is not available, why was I getting all these emails for activating my account??? I did all these phonecalls because they simply did not know.....:smileycry:

[seb21__]

No, idea. Register it as laptap LOL.:smileyconfused:

I can't find any option to registered a VP on VAIO-Link too. Are you sure that you must register your VP on VAIO-Link?

[constantine_jk]

No, idea. Register it  as laptap LOL.:smileyconfused: 

I can't find any option to registered a VP on VAIO-Link too. Are you sure that you must register your VP on VAIO-Link?

You will not be able to register it as laptop as it will not accept the serial number. The only way is to phone them. Registration & support is available if you phone them, but eSupport is not available and therefore there is no option for selecting the VP. It will be available at some point in the future.

[seb21__]

That's a little bit strange. Because the VP is not more the newest player.

[constantine_jk]

That's a little bit strange. Because the VP is not more the newest player.

Well, it is strange indeed, but this is Vaio-link for you. They didn't even know what is going on. I phoned so many times just to find out that no eSupport is available for VP. At least it was confirmed three times - one from the call at 12, from the last call and as well as from the last email....I hope it makes sence

This explains why we cannot register the VP online.....I think

[seb21__]

This explains why we cannot register the VP online.....I think

I don't have a VP.:smileywink:
Mmmh, If you need support for your new VP. Then ask us.

[kee-lo_]

Thats pretty flakey from Sony though.

Yeah the people in this forum know about VP