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could someone help me to know whom to contact when a product key is lost in oder to install my office packet.
Hi bloodrose21 and welcome to ClubVAIO.
What type of Vaio do you have?
Is this the Office Trial that came with your Vaio?
Hi bloodrose21,
Welcome to Club Vaio,
If your vaio came with a MS office trial then in the pack of leaflets etc that came with your Vaio there should be a Microsoft Product Identifier card with a trial key sticker attached (sometimes this on the MS Works leaflet), similar to this...
Enter the 25-character Trial Key found on the Microsoft Product Identifier card into the Setup dialog box (as per image)