They can take days, probably best giving them a call.
I'm not sure why this happens, I've seen this problem before.
well you were right they still haven't replied and cannot get through after spending 20mn on 0870 number.who came up with this 0870 idea?anyway i reinstalled the system and i can get into safe mode and all the errors i get are sorted.i think people should reinstall their windows on the laptop before even using the laptops to avoid silly errors as we really don't know what the shops have done with it befor we get them.they might supply them with seal not broken but it's easy to remove and replace.unfortunatly we will never know the solution for this as i wouldn't want to reinstall windows again.
