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My Sony FZ21Z wont recover to factory settings.

cisco2099
Visitor

My Sony FZ21Z wont recover to factory settings.

Problem running the recovery software

I have been trying to recover my FZ21Z back to factory settings using the software included, the F10 key at start up and the recovery disks, The first two tell me to 'Check Model' the recovery discs say 'error compare snyinitopacini Error'.

I have emailed support however the reply i got showed that they didn't even bother to read my email as they assumed I had not created discs and i had deleted the recover partitiion even though i had stated that I had tried these. there solution was to offer to sell me recovery discs which i already have.

does anybdy have a solution to this problem.?

10 REPLIES 10
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kelirrapi
Visitor

Thank you very much.Your advice was very usefull.Thank you again.