PCV RZ504 shuts down every now and again

[herveferro]

hello

my PCV RZ504 shuts down (and restarts) in a rough way every now and again, with no reason...well no apparent reason anyway

it seems to do this fully randomly, ie. sometimes it would stop and sometimes it wouldnt

sometimes i can use it for hours and sometimes just a few minutes!! and could be several times in a row

then when it has restarted i get this msg: the system has recovered from a serious problem (or sthg like this)

not sure what happens here

did anyone face this kind of problem? what should I do?

thanks a lot

[kee-lo_]

Do you get any blue screens?
Have you cleaned the fans lately?

[chris_lewis]

Hi,

My RS-322 used to do this, I had installed Audio Cleaning Lab 2004, there must have been a conflict with Sonic Stage I think as soon as I uninstalled it the PC was back to normal.

Sorry its not a lot to go on but see if it is caused by anything new you have installed.

C

[herveferro]

well no, i get the dark (black) screen without going blue first
(just like if i had turned power off)

i got this PC just a few months ago (in July) and the room is pretty "undusty" and clean (although some ladies would argue it could be cleaner!!) so i dont think the fans would need to be cleaned (?)

in fact when the PC restarts, i get a dialog box saying that the system has recovered from a serious pbm
when i try find more about it from this dialog box i eventually am displayed 2 files (where apparently the pbm is):

C:\WINDOWS\Minidump\Mini111404-02.dmp
C:\DOCUME~1\Herve\LOCALS~1\Temp\WER2.tmp.dir00\sysdata.xml

obviously i have no clue what these files are about but maybe some expert like you would have an idea?

[herveferro]

this is interesting because i havent installed Audio Cleaning but i am planning to do so! (looks like am looking for trouble here again!)

how did you get your PC back to normal: did you uninstall Sonic stage (how?) or audio cleaning?

(i havent installed new applications recently)

[chris_lewis]

Hi, those error messages look mighty familiar!!! & the shut downs sound exactly the same,

Little freeze up then just like its switched off at the mains

I forgot to mention I have SS Mastering Studio which was also installed on the PC,

I uninstalled ACL and the problem stopped straight away,

Do you have any other audio software on the PC?
I suppose it could be other software too,

When I tried Sony support they suggested a system restore to a time where the problem wasn't there, but thats a big last resort (I hate doing them but it might work).

C

[herveferro]

i have reported the bug to microsoft (via the dialog box - send report) and i got an immediate answer saying that the pbm was "probably" caused by the modem of my ISP and that such ISP (Free) was aware of it and working on a fix...

well...this is both reassuring and worrying, isnt it...

more to follow (?)