pre installed mcafee eating 4GB RAM memory. sony vaio duo11 windows 8

[shakokok1970]

I just bought the soy vaio duo11 i5 4GB RAM. and the problem was that the pre-installed mcafee eating the RAM by 3.999GB so my "NEW" ultrabook keep crushing down..totally blackout, so I went to currys pcworld shop in northshields and they uninstalled the mcafee but the mcafee is still got traces on my "NEW" ultrabook that obviously cannot uninstall all of it. An the tech guys in currys cannot give me a valid reason why was this happen. so I left the shop with no antivirus. I downloaded a Kaspersky antivirus software but I cannot extract it because it says incompatibility problem. And when I trying to reset the "NEW" ultrabook to its factory default setting it won't allow me because it says media file missing/corrupt.

Please Advice.

[Blencogo]

Hi shakokok1970 and welcome.

McAfee released a statement a out this problem a few days ago saying the problem had been fixed.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101497

It was probably not necessary to uninstall McAfee - just the Family Protection Application.

However, we have also seen some problems with Norton and you seem to have one with Kaspersky.  This means that the Internet Security providers seem to be behind the curve with Windows 8 and are best avoided until they get their act together.

From where you are now, I would completely uninstall McAfee by downloading and running the McAfee Removal Tool from here:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

I don't know if it runs on Windows 8 but give it a go.

Next, go to the Action Center in Windows 8 (Control Panel -> System & Secutity -> Action Center) and make sure the Windows Firewall is turned on, that Windows Defender is turned on for both Virus Protection and for Spyware.  Windows 8 has its own virus protection called Windows Defender and I would rely on this and not install another Anti-Virus until the providers have caught up with the game.

[Blencogo]

Sorry, I didn't reply on the resetting to factory settings.

Please tell us has you tried to do this and the exact error messages.

If the Recovery Area is corrupted in some way, you will need to contact Vaio Support: -

Support (at the top of this screen)

Contact Us (at the bottom of the welcome screen)

Vaio and Computing (from the next screen)

Enter your Vaio's serial number when requested

You will be given the contact options.

[RichyBigPants]

I had a similar problem when trying to rebuild, it said their was missing media, but it managed to role itself back to previous version, just not factory reset.

On another note, before I lost the ability to use my Duo 11, I had noticed that when you remove Mcafee Antivrus using the removal tool that comes pre-packaged on the machine, it seemed to delete drivers required to access the internet.

The Duo would remain connected to the LAN/WLAN, but was completely incapable of contacting the outside world. I played with the settings for a couple of hours and gave up in the end, re-building prior to removing Mcafee and suddenly the internet works again.

Does anyone know if this has been resolved? Or what was causing this, as I would prefer to just use Windows Defender.