Problems with my cdrw/dvd combi!

[rwc101]

I have a PCG FR285 with a QSI SBW-241, and all of a sudden its started freezing playback and skipping when i watch dvds .
Can you help please!
Thanks

[beambeam]

Rightio... calming down!

RED ERRORS ::

event 17 and event 29 both source : W32Time

event 8003 source MrxSmb

event 7034 source Service Control Manager

event 10010 source DCOM

event 1 source sr

event 1 source acpiec

event 8032 source Browser

event 7 source cdrom

Hmm... maybe I should be panicking again huh?

Hope this helps, what are these for by the way? May as well learn as I plod along here!

Paging file I remember is currently set to 700odd which is roughly 1.5 X's my RAM But I'll go do it anyway shall I? Let me know...

Also, burning software?

Because my car headunit does not read MP3's I use Sonicstage to make cd's... I havn't made a dvd at all yet so don't know what I would be using - think it's Drag n' Drop CD/DVD which came with the Vaio when I got it.

This is my second Vaio, I had one for a year until it was stolen during a break in - NEVER had any problems with it!

[leven]

beambeam

Are you sitting comfortably? OK then I`ll begin. You two have really kept me busy tonight :smileygrin:

There are quite a few errors there, but from what I can see so far, nothing to panic about. There are a couple I`m not clear on and will have to do some more ferreting around. Don`t know what they will reveal.
Here is your list with some explanations and comments . You seem to be on a network? Or at least some of the errors think you are.


event 17 and event 29 both source : W32Time
Ignore. Just Windows time having a problem connecting.

event 8003 source MrxSmb
Are you losing your Internet connection sometimes? Are you connected through another computer? If so I have a fix for this. Leave it till later.Post it and say it is the "Master Browser" problem and I`ll know what you are talking about. It is not the DVD problem and nothing serious.

event 7034 source Service Control Manager
This event is reported not by the failing service but by the Service Control Manager that simply reports the failure. As a consequence, this event does not provide too much help on identifying the problem.
It can also be reported when a service is terminated by the user via "Task Manager.
I don`t think this is the DVD problem either


event 10010 source DCOM
Another Network related problem

event 1 source sr
System Restore had a problem and stopped monitoring. Check if it is working or if it has stopped making Restore Points.

event 1 source acpiec
The problem was reported on various notebooks and tablet PCs. Get the latest ACPI drivers from the notebook manufacturer. Power Management related.

event 8032 source Browser
As per Microsoft, the backup browser will stop being a backup when it tries and fails to retrieve the list more than 5 times. It will start again after one hour. No action is needed unless you see this message on several different computers. This could indicate problems with the master browser.Not the DVD problem

event 7 source cdrom
The CD/DVD drive may be dirty, especially the lens. There are on the market special CDs with little brushes for cleaning. If this doesn't work, of course after checking with a trusted data CD/DVD, you may consider opening the CD/DVD unit for a complete cleaning and lubricating the mechanisms.
Usually this happens to custom-written CDs as the quality of the CD-burners may not be that good. A scratched CD/DVD may also generate this event. Everything points to this Error being involved, but just a dirty drive? Don`t know. Try getting a cleaning kit and see if it helps.

rwc101 Event 7 is one of yours too.Try the cleaning.

Event Viewer makes a "Red" entry very time every time there is a problem with your system. This helps to identify the problem.

Leave the Page File. The advice was for another error which rwc101 has. If you have already done it don`t worry. It won`t do any harm.

beambeam do you live near Crail?


Well.....I`m away to bed now to recover.
Errr .... anyone else with any insights about this DVD problem. please don`t hesitate to jump in

Elaine

[beambeam]

Yeah, I'm not far from Crail - go through quite a bit for the Crail Thrash - I'm into car's y'see... Most of the year I am in Edinburgh for Uni, I actually come from the N.E Scotland. At my QMUC Halls of Residence I am on the LAN so that would explain the network problems!

I'll be sure to flag up the other problem inthe future... Also, the system restore points had ceased to create for a while a month ago but seem ok now.

Thanks a lot for this, I really appreciate the time you've taken to help me out here.


Someone elsewhere has suggested it may be a hardware problem, he reckons that the Sound/Graphics cards have overheated and have been fried... Surely this is not normal for a considerably still brand new Vaio? Or indeed any computer? Would it be covered by Warranty? It's never been away from the desk!

[leven]

Hmm.......You would not expect the cards to be fried on a relatively new computer, but anything can happen, and often does.
If the machine is less than a year old it will still be in warranty and I would think it should be fixed. The guys here know more about this than I do, so i hope some of them are reading this thread. Hint hint.

Here is a way to check your video card.

START>RUN and type in " dxdiag" without the quotes. Then OK
Look at the Tabs at the top. Dispay, Sound, and I think Music. Select them in turn and you will see options on the page to test them . Test them all and see if they are working.
Just go through the pages and run all the tests.

I`ve heard about the "Crail Thrash". It made the News one night as apparently the locals are complaining about the noise.
That old airfield was where we all went to learn to drive before we reached legal age,

Elaine

[tellingd]

Wow Elaine, that was awesome - I don't suppose you fancy a job in IT support do you :smileygrin:

[leven]

Hey Dave,
Thanks.
I wouldn`t mind a job in IT support. . I am on an XP Forum too, and we actually get people from IT support asking for help there! Some of their questions just leave me gobsmacked! I actually could do better

Well, I know a fair bit about XP now, but not so hot on CD/DVD. When it comes to most hardware I`m a newbie.
I know there are guys here who ARE hot on DVD and was hoping one of them might have seen this problem before. It is hard to pin down other than dirty or perhaps even jiggered. The best scenario is always if someone else has fixed the problem before.
The fact hat two of them have the same problem makes me think it`s not jiggered, but will have to wait and see how they get on.

Can you enlighten us on the warranty question if we can`t fix it?

Elaine.

[tellingd]

As far as the warranty is concerned, IMHO if the user has not tampered with the laptop or used an incorrect power source then the manufacturer is bound to sort the problem (with the 'fried' cards).

However, as you well know, Sony support can sometimes be a contradiction in terms

[kee-lo_]

Yes congrats on a job well done Elaine.

[leven]

Thanks both of you, but don`t know if it is fixed yet. Doin` my best.
At least all the other errors are not serious,so beambeam can stop panicking

Where are all the DVD experts I`ve seen in this Forum?
Just waiting to hear from them both again

Elaine

[beambeam]

Hi - no change at all so far, havn't had a chance to contact sony or owt today as I am quite busy doing an essay due for 6pm... doesn't matter, have passed the module already so will hand this one in late!

What does jiggered mean?