Sony VGN-NW26M DVD Player stopped working

[carmoran7]

I have had this for about three years, it has a AD7700s DVD player built in

It has just stopped working for no reason, when you go into device manager it says the driver is up to date but has this message in the box.

windows cannot start this hardware device becuase its configuration information (in the registry) is incomplete or damaged (code 19)

I have tried everything any ideas??

Thanks

[rich912]

Hi carmoran7,

If Device Manager is reporting an error code of 19 for the drive then it is probably a registry problem. I recommend that you backup your registry before proceeding, have a look here if you are unfamiliar with this.

Then:

1.Click Start > Run and type: REGEDIT , and hit enter. Or type Regedit in the search field and then double click on Regedit (under Programs)

2. Navigate to - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and locate UpperFilters, (if available) right click on this and select Delete and then OK.

3. Under the same Registry Key locate LowerFilters, (if available) right click on this and select Delete and then OK.

4. Quit Registry Editor and re-boot the computer, new registry values will be created.

After you remove the Upperfilters value and the Lowerfilters value, you may possibly need to re-install your burning software – but not necessarily.

Rich

[KatherineYH]

Does the unit start up? does its screen light up or flashes or anything? Does it make any noise at all?

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