Touchpad problem

[alberry45]

Hi

I hope someone can help. I have bought two PCG-71312M series laptops.

Both seem to have the same problem - the touchpads seem to have minds of their own. This is most annoying when connected to the internet - pages skip back & change seemingly on thier own. The magnification settings also change on their own. Sony support suggested reinstalling the drivers which I did and it has made no difference. If you use an external mouse via USB there is no problem.

[Blencogo]

I presume you have looked at the touchpad mouse properties and deselected the web features (where the top corners activate the back-page function)?

Apart from this, it does rather sound like a touchpad hardware problem where pressure somewhere on the palmrest or keyboard is activating a touchpad function.

I would go back to Sony Support and tell them new drivers do not help and ask them to fix it.

Incidentally, it may be a good idea to quote a valid Vaio model or you will never find any updates or anything else on Sony wesites.  You seem to be quoting the chassis type which is shared by several  models.  I guess your model type will be something like VPCEB1MOE

[alberry45]

Thanks - model number is VPCEB1EOE - so many on the machine it's confusing

I think I have cured the zoom problem - I have disabled the pinch zoom function in mouse properties

I can't seem to find the web page back function you have suggested in mouse properties

Can you give some guidance please so I can try this before contacting support again

Thanks very much for your help so far

[Blencogo]

Sorry, your model has an Alps driver and this feature appears to have been withdrawn.  The Synaptics driver appears to have more features. 

All I can suggest is that you play around with the touchpad properties and see if you can find an acceptable solution.  If not you should contact Sony Support.

[Blencogo · Accepted solution]

I have just found this in your User Guide.  It is the 'Flick' featire that I was thinking about.  You can disable these features in Vaio Control Centre -> Touchpad.

This is Page 34 of your User Guide which is downloadable here: -

ftp://ftp.vaio-link.com/pub/Manuals/Notebooks/VPCE/VPCE_H_EN.pdf