Vaio care disappears after updating, & I have to do a system restore to get it back ( I have a feeling that it doesn't work properly anyway). While I'm on this topic, I paid sony £80 to correct this after it first went wrong ( not realising at the time that a restore would get it back). I complained - & here is the conversation:-
8:27 AM Support session established with Sony CC- Tech 1.
Welcome to OmniTech Support.
Could you please confirm your Name, Phone # and Email address for our records?
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Thanks for the information, Peter.
How may I assist you today?
I had my computer sorted by you recently, one of the problems was sony care had stopped working. it was ok until it automatically updated, and then the problem returned. i did a system restore to rectify.
should i disable updates?
surely this should not happen.
Thanks for the information.
Peter, please do not install the updates which are related to the VAIO Care.
o.k. But why have updates that crash the program, it doesn't make sony look very good, also it seems that I paid sony to sort a problem that was their fault in the 1st place!
That was due to the conflicts with the VAIO Care application version and VAIO updates for the same.
I suggest you not to install the updates related to VAIO Care application.
I notice that you did not comment on the statement about my paying sony to sort a problem caused by them
We have resolved the issue with the VAIO Care and the VAIO Care is working fine in the computer.
You had confirmed the same.
It still doesn't change the fact that sony caused the problem in the 1st place. I wonder if I could break something I had supplied to someone, then charge them for the repair? - I did not think that i would get anywhere with this, but thought it worth a try.
Is the VAIO Care working fine now?
yes thanks to me doing a system restore
Am I just being stroppy, or do you people out there think I should have got my money back?
