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I have a VGN-CR21Z/R laptop and need to use the Recovery disk to re-set it back to factory condition. My recovery disks (2 DVD created few years ago) for some unknown reason are not working. I have tried to search this site to purchase one but unsuccessful. Could someone let me know how to buy it from Sony? I didnot register this laptop and could not register it now, as the product drop down list does not have CR category at all. Any help would be much appreciated.
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Hi Ronald88,
If you really do need to order a set of recovery media you will need to use the out of warranty telephone number. From the UK the number is 0905 0310006 (Fixed: 0.35£/min)
If you haven't already done so try cleaning the disks.
Alternatively if you are still able to boot the system then create a new set – they will be identical to the original set you created.
Otherwise try tapping F10 at boot, when you see the Vaio logo, to enter the HDD recovery utility.
Rich
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Hi Ronald88,
If you really do need to order a set of recovery media you will need to use the out of warranty telephone number. From the UK the number is 0905 0310006 (Fixed: 0.35£/min)
If you haven't already done so try cleaning the disks.
Alternatively if you are still able to boot the system then create a new set – they will be identical to the original set you created.
Otherwise try tapping F10 at boot, when you see the Vaio logo, to enter the HDD recovery utility.
Rich