HELP!!!! Crashed Sony NWZ-B183F Walkman mp3

[LearningCommons2020]

Hi there, my little Walkman just crashed and it also crashed my laptop...

I was copying 4 Audible files from it to the laptop, but only 1 file made it.

I managed to restart my laptop, but the Walkman froze with the message 'Do not disconnect' on the screen.

The Back/Home button (nor any other) doesn't work.

I can think of two alternatives:

1) If I do a RESET... will I lose everything that's on it? Silly question, I know, but I need to ask it...

2) If I just let it run out battery, will I still have the crashing problem coming back?

OK, thanks - much appreciated!

Lucia

[Pascale_F]

Hi Lucia, 

Welcome to the community.

I'll see if I can track down some assistance and it might be that someone else in the community has an idea in the meantime.

Thanks,

Pascale

[Win_88]

Hi there Lucia,

using the Reset button apparently will not delete your files. I found this in the help guide here:

https://helpguide.sony.net/dmp/nwzb180/v1/en/contents/TP0000313464.html

Win_88