MDR-1000X and background noise during calls

[Agresvig]

Hi all

Just got a pair of the MDR-1000X, and they are fantastic for my use which is primarliy in a office environment.

However, I've received complaints from those on the receiving end during phone calls that there is a lot of noise. I understand there is no "microphone noise cancelling", however it seems the mic for voice input is overly sensitive. Does anyone know where it is placed?

Anyone else have experienced this? It surprises me, as I've read that the mic quality on these is supposed to be excellent (source).

Any advice on how to minimise this noise is appreciated

[karu81]

Hi Bonistamas, 

I have exactly the same issue and have a similar recording where my voice can not be heard over background noise. Attempted all reset options etc but it makes absolutley no difference. Before going any further, did Sony manage to resolve the case? Did you get a replacement headset and was the issue resolved?

Thanks!