MDR-1000X headband cracked

[pepeiborra]

I have a pair of Sony MDR-1000X that I received as a gift in spring 2017. The serial number of these headphones falls within the range of 5000001-5256984 which means that they have weakened headbands. The headband has now cracked, and I cannot use them anymore. I have tried to get in touch with Sony customer support on the phone, but they don’t seem to know anything about this issue and insist that the item is out of warranty. What should I do?

[Fry11234]

Same issue, cracked headband and Sony say its 'physical damage which it isnt. Very unhelpful customer service? any resolution anyone? they cost 329.99 in Currys. Wont be buying Sony Headphones again. 

[Fry11234]

Hi, Were you able to do anything with this? any resolution?

[NonhumanHominid]

So I wonder what its response would have been had the OP bought the headphones directly from Sony…?

Which? has a thread here where @pepeiborra  could post:https://conversation.which.co.uk/shopping/consumer-rights-complaints-faulty-problems/#comment-157808... - more likely to be people more knowledgeable about consumer rights there than here…