Community

tobynowacki

Hi,

the MDR1000X model appears to have quite a few instances where the headband breaks at the point of the hinges. Today, this happened to me, too -- other than that, I've been thoroughly satisfied with the sound and NC quality of these headphones. I'll be happy to provide the serial number and proof of purchase via PM.

Any assistance would be greatly appreciated.

Best wishes,

Toby

IamNic

Hi Toby,

would you please PM me your serial number.

I will forward this to the support as soon as I receive the message.

- Nic

IamNic

Hi @tobynowacki,

I just got a reply from support:

I've checked the serial number and it appears to be among the affected models.

You can send it to the service centre to be inspected/repaired as needed free of charge provided that you send a valid VAT invoice as a proof of purchase and to confirm the warranty status.

You can use the following link to get the service centre's contact info: http://bit.ly/2byAqx1.

Don't worry about the warranty status though, since the headphones were introduced in late 2016 if I recall correctly.

- Nic

tobynowacki

Hi @IamNic,

thanks for this. Could you just tell me what the best way of action is now? Do I call the service centre to arrange the repair, or do I just send a parcel with the headphones and the invoice straight to them?

Best,

Toby