Walkman NW-WS413

[susanf1505]

Hi

My waterproof Walkman lights up to charge when connected to a computer or plug socket. However when I turn it on it won't light up. 

I have had it about 18 months and use it about once a week. I did the we chat earlier today and was advised to buy a new one. I wasn't happy about the advice l received. I can sit and listen to the music when it's conected to the computer. But I am really missing it in the pool.

Any suggestions much appreciated

Thanks in advance

[Pascale_F]

Hi Susan,

Welcome to the community.

This sounds really frustrating - I'll see if I can track down any answers and maybe someone else in the community might be able to assist in the meantime.

Thanks,

Pascale

[The_Black_Rose]

Hi Susanf1505,

Have made sure that you're charging it using the supplied cable?

Cheers,

The_Black_Rose

[susanf1505]

Hello

Thanks for your interest, yes I have only used the charger that came with the product. The light is green whether connected to the computer or directly I to the USB plug socket.

It just won't ight up or turn on when not connected to the charger. It's really frustrating.

Thanks for the support

[Win_88]

Hey there,

Did you try resetting the walkman?

https://helpguide.sony.net/dmp/nwws410/v1/en/contents/TP0000877550.html

Win_88