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WF-1000XM3 Noise Cancellation Non-existent

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Muin77
Explorer

WF-1000XM3 Noise Cancellation Non-existent

Just bought a pair of WF-1000XM3 after hearing they had amazing sound quality and fantastic noise cancellation.

The sound quality is fantastic however the noise cancelling is non-existent, there seems to be almost no difference between when it's switched on or off. Going by what other people have been saying this is a surprise. I've made sure it's switched on correctly and understand that it'll only work with low frequencies and not high but I'm beginning to wonder if there's something up with my pair. I had a pair of Echo buds for a month and although the Sony ones have better sound quality, the echo buds noise reduction was hugely better. Thinking about returning them tbh. Anyone know if this is a firmware issue or something wrong with my pair?

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

 

Please see the following article here on the noise cancelling feature.

 

If you believe there is an issue I would recommend contacting the Sony Support team here fir further advice.

 

Best wishes,

Sean