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Hi Stoobloo,
Welcome to the community.
We will look into this and update you when we have more information.
Meanwhile, maybe some of our members can offer some advice.
Best wishes,
Ed
Hi Stoobloo
have you tried the headphones with a different phone? This is the first time I've heard of something like this.
I'd also recommend trying a factory reset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html
Win_88