wh-1000xm3

[Vidogbrei]

hi

the left earphone is dead. Absolutely no sound and no noice cancelling.

is this due to the update or just a malfunction?

[IamNic]

Hello @Vidogbrei,

try to reset the headphones as described here: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703078.html

If the issue persists, you may contact the service or get it replaced at the place of purchase.

- Nic