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wh-c500 stays low & the volume buttons don't work

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ssj-Ibarra
New

wh-c500 stays low & the volume buttons don't work

I bought these headphones roughly a month ago and it started flshing purple at one point so i decided to factory reset them. Once i unpaired it on my Mac and Iphone i reconnected it to my Iphone, only now it stays quiet and the volume buttons don't work on the headphones despite it being max volume on my mac and Iphone.

 

Whenever i do press the volume button on the headphones i get a double beep.

 

please help 

 

Tags (1)
4 REPLIES 4
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Sean_Mc
Moderator

Hi there,

 

Please take a look at our tips page for all Bluetooth connection issues here.

 

Let me know how you get on?

 

Best wishes,

Sean Mc

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Weblyra9
Explorer

Hi i am having the same problem 

I have Reset the headphones 

charged the headphones to full 

re initialised the headphones 

it’s not my iphone 

 

can anyone help please 

alexlx3
New

same problem here.it seems that it's a software problem and sony doesn't have any solution to this,but still you can buy the product from shops.

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Cah_hac
New

Hi I have the same issue is there any solution?