WH-CH700N movement causing track selection

[SWhiteEnnis]

Hi All,

I recently purchased Sony Wireless Headphones (WH-CH700N). I connect via bluetooth and it works fine. However if I make a movement (e.g. bend down to pick up something) I find that the music I'm listening to skips forward or backward. On a couple of occasions it caused a power off. It's as if the movement is causing the buttons on the headphones to operate. It's extremely annoying. Anyone else have this problem?

[Pascale_F]

Hi SWhiteEnnis, 

Welcome to the community. 

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas. 

Thanks,

Pascale

[Vanilla_ · Accepted solution]

Hi SWhiteEnnis,

To me, this sounds like a strange behavior. Also, I'm not sure if that's a glitch within the headset or a feature that you could've enabled unintentionally. Have you tried to reset the headset as described here: https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613432.html? Also, for how long have you had this problem?

Vanilla_

[SWhiteEnnis]

Thanks Vanilla,

I tried resetting and it's now working fine. I can move around and I get no inadvertant track selection. 

Someone asked how long have I had this problem - I only have the headphones a few weeks and I think it was like that from the start. Anyway, the reset seems to have fixed it.

Thanks for your help.

SWhite

[Vanilla_ · Accepted solution]

Hello SWhiteEnnis,

Super! Glad to know it's solved now

Best of luck,

Vanilla_