Join now - be part of our community!

WI-1000XM2 Headphones Stop Playing Music

profile.country.GB.title
arb3rvill3
New

WI-1000XM2 Headphones Stop Playing Music

My Sony WI-1000XM2 model headphones stop playing music at random times. Typically the headset will play music from 20 to 90 minutes and then stop at a random point in time for no clear reason. I can always restart the music. The headphones are connected to my iPhone via Bluetooth. There was no obvious disconnection from Bluetooth. In one test I left the iPhone on the table just 1 foot away from the headset. I have the latest Sony app version 7 and the latest headphone firmware version 2 and the latest iOS version 14. The battery has plenty of power remaining and has never dropped below 30%. The headset is new (Dec. 25, 2020) and this has been a problem from the very beginning. Can you suggest anything for me to try? Thanks!

Tags (1)
1 REPLY 1
profile.country.GB.title
Win_88
Specialist

Try connecting the headphones to another phone to see if the same thing happens. Just a process of elimination at this point.