I bought my TV in the UK on August 29th.  Since then I have been trying to take advantage of the free DualShock 4/Playstation Now promotion.  I had an email back from the campaign team stating that I'd given them the wrong receipt, even though this was the receipt given to me by my retailer.  My retailer has since re-issued my receipt and I have passed this back to Sony as requested.

I have probably emailed Sony about 8-9 times since they first emailed me last Thursday.  Not a single email has been replied to yet, and I am becoming increasingly frustrated with the lack of any kind of response.

Can I please request that someone from Sony's customer care team gets in touch with me as soon as possible to discuss?  This is now starting to drag on, and I'm very disappointed with the lack of help I am getting via the email channel.