Hi @jowilso7943

Sony are investigating this, but in the meantime could you try the following to see if they help?

Disconnect other Bluetooth devices (e.g. Apple watch) and try installing the update again.

Close every other app and try installing the update again.

(Make sure the WF-1000X is close enough to your smartphone when installing the update and make sure to keep any other Wi-Fi or Bluetooth connected devices away from the WF-1000X and your smartphone during the installation)

Let us know how you get on.

Thanks