People cannot hear anything but noise when I use my phone brand new mdr-1000xm2. I believe we all have the same problem once looks like is inherent to the product, sadly. At first I thought was something related to the settings but after contacting Sony (case 03696320) they said the noise cancelling turns off when receiving/ placing calls! Wow this is very dissapointing for a fancy phone produced for one of the most respectable eletronic manufacturers in the World. Shame on you Sony.

The main purpose I bought this phone was for making calls as I have a long daily commute. Now when I receive a call I need to turn off my phone, remove it and use my cell phone with one hand which  is dangerous while driving.

It is worth to say Sony replaced my previous model which had the very kown issue related to the headbang cracking for this "new" model. I thought they sent me a phone with quality problems but no. Sorry Sony but even a 5$ wired phone is better for making calls.