I bought an ILCE-7M3 camera body in June from Amazon UK, but had it delivered to Spain where I was on holiday. The invoice is headed "Amazon.co.uk", my account is with Amazon UK and I paid in pounds but the the invoice says sold by Amazon Spain. So when I submitted my cashback claim to Sony UK, they rejected it because they said Amazon in Spain was not a participating retailer in the UK. So I then submitted a claim to Sony in Spain, and guess what? Yup, they rejected it because the invoice was from Amazon UK, even though it clearly names the seller as Amazon Spain!

Both replies suggested I contact Amazon to get a new invoice showing only Amazon UK or Amazon Spain on it, which I did, but Amazon said they could not issue a revised invoice.

It should be perfectly obvious that I have purchased this camera from Amazon, and that they are a participating retailer in both countries, so why are Sony being so awkward about this? Looking at this message board, it looks like they have a history of trying to avoid making these cashback payments.

I am now considering taking it up with one of the UK newspaper consumer columns, and possibly making a You Tube video on the subject.

Does anyone have any other ideas?