hi 

Many fixes you propose don’t work for these headphones - I have Seen many threads nationally and internationally regarding a fix but to no avail are you helping your consumers 

Basically yesterday 30/8/2019 the headphones had a purple light where I would Normally have a blue or red light ?

I turned The headphones off and back on and noticed the woman’s voice that lets me know the headphones are on had gone 

I paired My head phones and she didn’t mention anything regarding being paired 

the volume was very low even when turning it up on my phone 

ive reset by pressing the minus and on button for seven seconds 

No dice 

ive olives in the power cable to see if fully charging the device will help 

no dice 

the intro voice isn’t available and the volume is terrible 

when you pair to anything else it’s the same issue

I’ve paired it to my Sony tv and the volume is ever so quiet 

I’ve noticed that it turns the volume up in segments of 25% and not incrementally 

four presses and it’s full volume but the sound coming out is roughly 25% 

im

not impressed with the support currently and feel let down 

as mentioned nationally ally and internationally the response is the same you link two amassed fixes and don’t follow up with support 

are my consumer rights not valid with Sony ?