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ITV Hub & All 4 Apps not working on Sony KD-43XG8096

Just had BT Halo broadband (fastest speeds you can get in my area) installed and a new BT Box, for which everything works well, including Apps, HD Sports etc.

 

Then bought a new Sony KD-43XG8096 Smart TV and channels and some Apps work, as does You Tube etc as connected via WiFi etc.  Also just had a new digital aerial put on the roof to make sure everything is now ready for integration as best as possible.

 

However, despite having all the tech set up I am not able to get ITV Hub or the Channel 4 Hub to work.  The home screen opens, I can select programmes to watch, the adverts play, but then the ITV one gives a 'whoops' message whilst the C4 one just has squares on the screen.  Neither work on the TV, which is odd as they worked on my really old telly and so I am more than disappointed that my brand spanking new Sony that has upgraded aerial and upgraded internet does not work?

 

Help please????

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