Hi,

I have a 6-month-old WH-1000XM3 which has been recently making a soft but audible rustling sound when noise cancelling is on. The firmware is the latest 4.2.2 version, and this problem happens while it is connected via Bluetooth to my Android Samsung Galaxy S8 and my Windows 10 laptop.

At times, I am able to get rid of this noise by switching the device on and off, although most of the time it just comes back within a few minutes. Similarly, cycling through noise cancelling - ambient noise on - ambient noise off - noise cancelling can get rid of this noise, but soon the noise will come back.

I have a few questions:

• Are others facing the same issue, and if so have you been able to resolve the problem?
• I would like to repair the headphones, but I'm actually afraid this problem cannot be effectively reproduced - any suggestions?
• Can I repair the headphones while not in the UK (where my product is registered)?

Many thanks for all the help!

Best,

Edmond