Does anyone know of a way of compalaining to sony management concerning lack of correct information, The arrogance of some of the support staff who dispite having two ears and one mouth insist that something will work when it is known it will not. And when you go to supposed higher level of support. the person appears to have little knowledge either. You ask to speak to a senior person and when you ask if there is any idea of timescale they say non at all. So I might get a phone call next year. Can anyone suggest appropriate action. Has sony become to big and arragant and know longer cares about its customers. Do we have to make them look foolish before they listen