Hi Daniel.randle,

The webcam not working could be due to a hardware problem or possibly you don’t have the correct driver installed. What is listed in Device Manager under Imaging Devices?

You should find your serial number either in Vaio Control Center or the BIOS.

Also you will need the correct Vaio model number. PCG-5G2M is a chassis reference and you may find that it is a VGN-CR series – have a look on the lower right of the screen surround.

Given the correct product model number someone may be able to help further if you get no joy from support.

Rich