Sony support have been absolutely terrible with this problem so hopefully someone can help me...

For the last few weeks, I've been getting a notification to say a new version of VAIO Care is available. However, the download through VAIO Update won't work - I've had error messages telling me to try again later.

Sony support told me to uninstall both VAIO Update and VAIO Care and reinstall both programs from the links on the Sony support pages.

However, once I have downloaded these files and tried to run the .exe, I am told that my computer cannot run the program and I should contact the software provider for another version.

I am running Windows 8 and my model number is SVE1512M1EW.

If anyone can help, I'd really appreciate it - Sony have done absolutely nothing, and by suggesting I uninstall the programs, I am now even further back than I was before.

Thanks in advance.