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PsiAmNumber4

I am wondering if anyone can help me. My wifi on my xperia xa ultra keeps disconnecting and won't reconnect. Sometimes after I restart the device it will work fine for a while then when I leave and come back it won't reconnect. (I live on a college campus with campus wide wifi) other times the phone jut won't connect to the wifi. I know it's not the router itself because my computer connects to it just fine.
I really want to fix this issue without having to buy another unit.

CameronT

Hi @PsiAmNumber4,

Welcome to the community.

I'm sorry you're having issues with your WiFi. Can you please try forgetting and reconnecting to the network? To do this, go to Settings > WiFi > Tap and hold on your WiFi connection, then choose "Forget network". Once you have done that, try to reconnect and see if there's any change.

Do you know if the issue happens with any other WiFi connections?

PsiAmNumber4

I have been doing that, at best it works for a few hours then disconnects again. As of right now the schools wifi is the only one that I have access to.

CameronT

@PsiAmNumber4,

Can you test the phone in safe mode and see if it's any different?

PsiAmNumber4

How do I go about doing that

CameronT

@PsiAmNumber4,

I put a link to the process in the words "safe mode", but here's the full link:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008/jump-to/first-un...

Iamnumber4

Thank you, I am trying that now.

PsiAmNumber4

It's still disconnecting. But it at least reconnects now. Could this be a defect in the wireless connection in my phone or is there another possible fix for it.

CameronT

@PsiAmNumber4,

Ideally, if we could test it on another WiFi connection it would be best so we can confirm if the issue is with the phone or the WiFi network.

I understand that it is a university connection so you will be unable to adjust the settings for it, but there could still be a compatibility issue with your phone and the router.

Miepje007

SAME problem overhere. Wifi at home. Computer, iPad and phone husband are doing fine. My phone does connect at other Wifi places. Just tried Safe modus and it worked! Back to normal modus and Wifi disconnects the whole time. What could be the problem?