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Gregger

Hi,

My phone is at 23.4.A.0.546. Since the last update, the setting under Sound and Notification > Silent Mode > Exceptions, when set to "allow exceptions", does not seem to work when the phone goes into a scheduled silent mode.

When the phone does go into the scheduled silent mode, it is completely silent without exceptions despite that setting in the Sound and Notification page. I have to press the volume control and set "allow exceptions" to true every time.

In my opinion, this should be a high priority issue to fix, since it makes the scheduled silent mode unusable for anyone who wants to silence notifications but still let calls through (which I think is probably a lot of people).

Have others encountered this issue, and could Sony please confirm that it's a known issue?

Thanks,

Greg

Uliwooly

Check this out

@Gregger

http://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/silent-mode-doesn-t-work-anymore-on-5-1-1/m-p/102084...

Gregger

Thank you, uliwooly,

That thread doesn't seem to be quite what I'm talking about. From what I gather, that is about not being able to set a phone into silent mode, either with the volume key, nor through a setRingerMode method in code.

My issue concerns the "allow exceptions" setting in a scheduled Silent Mode - when the scheduled time arrives, the allow exceptions setting (as set on the Sound and Notification > Silent Mode settings page, last item in the list) is ignored.

Cheers,

Greg

Borgo1971

I've the same phone. Silent mode works just fine, except if I select to permit calls only from special contacts. In this case, phone won't ring. If I permit calls from entry Contacts, phone rings for incoming calls from contacts and cuts others. Now I trying to understend if I'm doing somthing wrong... I'm not sure if "special" contacts (as they are caled in exceptions) are simply my prefered contacts, If I should create a special group (all things I tried) or wath other. In any case, nothing I tried until now did work.

Gregger

Borgo1971,

On your phone, does it honour exceptions in a scheduled silent mode when you set it to allow "calls from Anyone"?

On mine it does not. I haven't tried setting specific contacts and so on.

Thanks,

Greg

filigran

I have the same issue. Created a ticket with the Swedish Sony support. They seem to have worked on my Bluetooth issue, so thumbs held. 🙂

Thomas

Rickard

Sorry to hear that you have issues with exceptions.

I have forwarded this internally for further investigation and will update you as soon as i have more information.

@filigran

Thanks for your email with the screen recording. I will respond here when i have more information instead of the email case you have if that's ok?

filigran

@Rickard
Sure, looking forward to an update. Thanks!

Jayyyy

U spoke to someone from support today they told me repair using PC companion for old fix it. And that this was my a known issue. It didn't work and now this is a known issue.

Gregger

Thanks, Rickard.

I have also been communicating with May at Xperia Care by e-mail, who simply responded that "unfortunately you need to manually set it to allow exceptions". I would love to know if Sony has an intention to fix the issue in a future software release. Please let us know if you have any insights on that.

All the best,

Greg