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germanguaimare

Hello everyone,

I wanted to comment an issue with my Xperia Z2. Yesterday I used it on the shower. I have done it before without issue, but yesterday, after the water contact, the phone was unusable due to a severe case of ghost touches.

I have never activated glove mode, and, of course, the flaps were closed before the shower.

I've read posts about similar things and people mention a crevice that allows water to get it. Maybe that's my case too. If that's the case, I suppouse I have to use my warranty. I'm from Venezuela, so that's going to be a little difficult.

If you guys can suggest a fix, I'll be happy to try it.

Thanks in advance.

Hampus

Hi,

Have you made sure that there is no dirt or similar on the screen now when it's dry?

Uliwooly

are you using a protective case and/or film?

@germanguaimare

germanguaimare

Hello. Yeah, I've cleaned the screen several times now. I'ts still not working.

@Hampus wrote:
Hi,
Have you made sure that there is no dirt or similar on the screen now when it's dry?

germanguaimare

@uliwooly wrote:
are you using a protective case and/or film?
@germanguaimare

I was using a protective film when the problem started. I removed it but the problem persisted. Thank you guys, for your replies.

Uliwooly

Remove any protective film and or cover > boot on safe mode and check again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

germanguaimare

@uliwooly wrote:
Remove any protective film and or cover > boot on safe mode and check again
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Hello, thanks for your help.

I tried the safe mode, didn't work.

Sony's customer service chat suggested a "repair" with Sony PC Companion. I'll try that.

Uliwooly

Keep us updated

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

germanguaimare

I just finished the repair with Sony Companion and the problem still persist. I managed to open the Diagnostics apps and tried a touch screen test. A hole bar on the left side of the screen is unresponsive and the rest of the screen presents the random ghost touches.

I guess this is a hardware fail. Water must have got into the phone even with the flaps closed.

I don't think there's a Xperia Care centre in Venezuela. How could I make use of the warranty?

Thanks for all your help and sorry for my english.