picture doesn't save in the gallery

[jellyboyfraaz13]

hi! my name is Fraaz. and i am from Lahore Pakistan. Often my Phone starts malfunctioning while i tap the camera button, it takes photo but doesn't save it on albums but shows preview after a couple of seconds, meanwhile my phone got hanged while showing preview of the picture and once i switched off my device and after some time switch on it, the device camera starts working accurately and starts saving pictures. kindly let me know what is the issue and what to do with this?

[_alexdon_]

Have you set the camera to save to internal memory or microSD?

[jellyboyfraaz13]

Yup...

[jellyboyfraaz13]

One thing I forgot to mention above is that often a message pops up when opens camera is "unfortunately camera stops working"

[_alexdon_]

That is why the photos are not saved.You could try to see how that goes in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[iamthestig]

It's a common problem with the Z1 as the camera gets too hot to operate especially if you are taking pictures in low light. Also, the freezing problem with the Z1 and Android Kitkat is well known. It's possible that your phones memory is often too busy to save the picture taken because of running apps. I suggest you disable or uninstall apps that you don't use and regularly close background apps by tapping on the Recents button (to the right of Home) and swiping them to the right. You can disable default apps from Settings - Apps - All - Scroll to the app - Disable.